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General
procedures
- A get-to-know each other introduction;
- A question-and-answer session based on the information
provided by the candidate in the resume;
- An investigation of the candidate's character
and personal qualities;
- A brief on the job duties of the vacancy;
- Answer the candidate's questions about the job or
the company.
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Division
of work within the interviewing panel
If it is a panel interview, role playing between
the panelists is a popular strategy. Questions
are divided between the panelists. One interviewer
may ask hostile questions and follow up on the
answers, trying to impose pressure on the candidate.
The other interviewer adopts a friendly approach
and encourages the candidate to express himself/herself
freely.
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Materials
at fingertips
Job specifications, entry requirements, resumes
or records of the candidates should be easily
accessible.
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Questioning techniques
Asking questions in the interview serves
different purposes which include obtaining information
from a candidate, seeking confirmation of details
of the candidate's resume and helping to decide
whether the candidate is suitable for the post
or not.
Different types of questions serve different
purposes:
| Type of Question |
Closed Question |
Open Question |
| Examples |
" Do you
..? " , " Have you .. ? "
etc. |
" Why? ",
" When ? " , " Which . .
? " etc. |
| Purpose |
Candidates can answer the
questions in a single word such as "Yes"
or "No". Asking these questions
can help interviewers save time when seeking
confirmation on some information. |
These questions encourage
the candidate to talk at length, so that
the interviewer can obtain more detailed
information. |
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Listening
techniques
Keeping eye contact with a candidate, nodding
head and using wordings like "I see",
"really", "n..." or "yes",
would help the interviewers to show that they
are receiving the message of the candidate and
encourage him/her to talk freely;
Reading a candidate's body language is important.
For instance, if a candidate averts unconsciously
at times from one's eye contact, this may indicate
that he/she is "hiding" something.
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